1) About logistics information: just check the logistics number directly, or consult customer service for help;

2) About the handling of lost items: If the express informs you of the lost items, the customer can immediately contact the after-sales staff to handle it for you;

3) Regarding packaging damage: when the outer packaging is found to be damaged or deformed when receiving the goods, the customer should open the box for inspection and sign for receipt after confirming that the goods are in good condition, or directly refuse to sign;

4) About logistics receipt: If the logistics information shows receipt, but the customer has not received the goods, you can contact the delivery staff first to check whether the delivery operation is wrong or the receipt has been received by others. If you confirm that the goods have not been received, please contact customer service Query reason;

5) Regarding the lack of goods: multiple goods purchased in the same order may be sent out in more than one package, and may not be delivered at the same time. If the confirmation is not received, you can contact customer service in time.